Selection of Shipping Options
I understand the importance of reliable and flexible shipping options. That's why I offer both standard and express shipping for your convenience. Standard shipping is handled by Royal Mail, and for those in a hurry, I provide express shipping through DHL or a similar service. The shipping cost will depend on your destination country, and you can select your preferred option at checkout.
Local Availability for Special Items
Some of my unique creations, especially those that are larger, exceptionally fragile, or of high value, are available exclusively within London. As an artist based in London, this allows me to ensure the safe handling and delivery of these special items directly to my local customers.
Preparation Time
Please allow 1-5 business days for me to carefully package your purchase following the confirmation of your payment. I take great pride in ensuring that every piece is securely wrapped to reach you in perfect condition.
Holiday Season Notice
During the holiday season, particularly in December, please be aware that delivery times may be longer than usual. I appreciate your understanding and patience during this busy period.
A Personal Note
As a solo artist and sole trader, I am dedicated to creating beautiful ceramic sculptures and managing all aspects of [Your Store Name] myself. While I strive to respond promptly to every inquiry and order, my resources are limited. Your patience and support in this artistic journey are deeply appreciated.
Additional Information
- Please ensure the accuracy of your shipping address at the time of ordering, as I cannot modify it after checkout.
- For international orders, be aware of potential customs charges imposed by your country upon delivery. These charges are beyond my control.
- In the unlikely event of any damage during shipping, please contact me immediately with photographic evidence so I can assist you effectively.
Questions and Contact
If you have any questions about my shipping policies or need assistance with your order, please do not hesitate to get in touch at hi@alexaverg.com. I'm here to help!
Thank you for supporting me and for choosing my handcrafted arts.